VPS Healthcare
Made healthcare easier for patients
COMPANY
IVL
ROLE
UX/UI Design
EXPERTISE
UX/UI Design
YEAR
2021
Designed a patient portal for VPS Healthcare Group (UAE) to enhance digital healthcare access and management. The portal enables patients to book appointments, access lab reports, and manage medications—streamlining their overall healthcare journey.
Timeline
Delivered from exploration to final designs in 5 weeks while managing multiple concurrent design projects.
Background
VPS Healthcare needed a centralized digital platform to offer their patients an intuitive and seamless experience. The portal was intended to eliminate manual, paper-based processes and bring healthcare services online in a patient-centric way.
Outlined below is a detailed step-by-step approach that included research, ideation, design, and iterative improvements.
Research & Planning
Conducted stakeholder interviews and competitor analysis to understand patient pain points. Created personas and mapped user journeys to guide feature prioritization.
Design & Prototyping
Designed an intuitive UI with clear navigation and accessible interfaces. Created interactive prototypes to test with real users and iterated based on usability feedback.
Implementation
Worked closely with developers to ensure pixel-perfect handoff. Ensured that appointment booking, doctor search, and record management systems were integrated smoothly.
Testing & Optimization
Performed usability tests with patients to evaluate real-world scenarios. Refined designs based on test insights and ensured responsiveness across devices.
The final portal offered a modern, easy-to-use interface with the following key features:
Doctor Search & Appointment Booking
Find specialists across departments and schedule visits at preferred dates and times.
Health Records Storage
Securely access lab reports and medication history from one centralized platform.
Multi-device Support
Optimized for desktop, tablet, and mobile use.
Here, the outcomes and achievements of the project are highlighted, including user feedback, adoption rates, and industry recognition.
Improved Patient Experience
Patients appreciated the simplified process of managing healthcare digitally.
Operational Efficiency
Reduced appointment-related administrative load.
Positive Stakeholder Feedback
VPS leadership acknowledged the design's impact on patient satisfaction and engagement.